ALFA S.r.l. launches a research project entrusted to Lattanzio KIBS to assess the local water service
Listening to citizens to improve services
ALFA S.r.l., the public company managing the Integrated Water Service of the Province of Varese and surrounding areas, is committed to providing water that is high-quality, sufficient in quantity, and continuously available to all. To this end, it has commissioned Lattanzio KIBS to carry out a Customer Satisfaction Survey to better understand users’ perceptions.
Over the course of the quarter, the Lattanzio KIBS team will conduct 2,500 interviews with household, condominium, and non-domestic users, using innovative methodologies to measure overall satisfaction, analyse annual trends, and assess the perceived quality of the service.
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