Lattanzio KIBS is supporting the Government of Lesotho in a strategic project aimed at assessing the perceived quality of digital services for businesses, with a particular focus on youth and women entrepreneurs. In parallel, it is developing an automated system to ensure continuous and sustainable monitoring
A step forward in Digital Public Services in Lesotho
The “Competitiveness and Financial Inclusion” (CAFI) project, funded by the World Bank and the Global Risk Financing Facility, aims to enhance economic inclusion and improve the competitiveness of micro, small, and medium enterprises (MSMEs) in Lesotho. Within this framework, the Government has tasked Lattanzio KIBS with conducting a baseline survey on user satisfaction with key Government-to-Business (G2B) digital services, delivered by four strategic public agencies.
Lattanzio KIBS is approaching the assignment with a robust methodological framework, employing professional tools for data collection and analysis to ensure scientific reliability and actionable insights for service improvement.
Find out more: assessing user satisfaction with g2b digital services in lesotho - Lattanzio KIBS
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